Terms of Service

1. Scope and Acceptance

By ordering, using or renewing an OffshoreDedicated.NET service, the customer agrees to these Terms of Service and any service-specific conditions communicated at ordering. The customer is responsible for ensuring that their use of the service complies with applicable law and these terms.

2. Jurisdiction and DMCA Notices

OffshoreDedicated.NET provides services in multiple hosting environments. A server or hosting service is governed by the law applicable in the jurisdiction where that specific service is physically or operationally hosted.

OffshoreDedicated.NET is not contractually bound to treat a United States DMCA notice as an automatic global takedown instruction for infrastructure hosted outside the United States. Complaints are assessed according to the applicable local jurisdiction, provider obligations and these Terms of Service. This does not mean copyright law, court orders or other lawful requirements can be ignored.

3. Prohibited Use

Customers may not use services for activity that is unlawful in the applicable hosting jurisdiction or that creates material risk to the infrastructure or other users. Prohibited activity includes malware distribution, unauthorized access, credential theft, phishing, botnet command and control, deliberate network abuse, spam operations, fraud, child sexual abuse material, terrorism-related unlawful content, and other activity prohibited by applicable law.

We may investigate credible abuse reports and request clarification or corrective action where appropriate.

4. Customer Responsibility

The customer is responsible for the content, software, accounts, credentials, configurations and activity associated with their service. Self-managed VPS, cloud and dedicated servers require the customer to administer the operating system and applications unless a separate management service has been agreed.

5. Billing and Renewal

Services must be paid according to the applicable billing cycle. A service with an unpaid invoice may be suspended or terminated after the applicable grace period or provider deadline. Customers remain responsible for ensuring payment is completed even if automated reminders are delayed or unavailable.

During the current recovery period, payments may be processed manually. Customers should contact us with their preferred payment method, follow the payment instructions provided by staff, and retain confirmation details until the transaction appears in the restored client portal.

6. Suspension and Termination

We may suspend or terminate a service for non-payment, prohibited use, serious abuse, security risk, legal requirement, infrastructure risk or material breach of these terms. Where circumstances permit, we may request corrective action before termination; urgent threats, unlawful activity or provider-level requirements may require immediate action.

7. Data, Backups and Retention

Customers are responsible for maintaining independent backups of important data unless a separate backup service is explicitly included in writing. RAID, snapshots, server management and provider-side operational copies are not substitutes for an independent disaster-recovery backup.

For shared web hosting accounts, terminated account data may be retained for up to 15 days where technically available before permanent deletion. This is a limited retention window, not a backup guarantee. VPS, cloud and dedicated-server data may be deleted or become unrecoverable after cancellation, termination, hardware failure or provider decommissioning, depending on the service and infrastructure involved.

8. Infrastructure Failure and Force Majeure

Hosting infrastructure can be affected by hardware failure, carrier failure, power disruption, cyberattack, fire, natural disaster, war, missile or drone attack, government action and other events outside reasonable operational control. We will make reasonable efforts to coordinate restoration and communicate material information, but uninterrupted service or data recovery cannot be guaranteed in such circumstances.

9. Service Specifications and Availability

Hardware, bandwidth, IP resources, deployment times and locations are subject to availability. Dedicated-server deployment is not represented as instant. Custom and high-bandwidth configurations may require manual confirmation. We may substitute technically equivalent components when necessary, subject to the agreed service requirements.

10. Server Management

Management covers only the tasks and environment agreed for the service. It does not automatically include application development, third-party software licensing, data recovery, security guarantees or independent backups. Customers should confirm the scope before relying on management for a particular task.

11. Limitation of Service Commitments

Any uptime, network or support target is subject to the applicable service conditions and events outside reasonable control. No hosting provider can guarantee that Internet-facing systems will never experience interruption, attack, software failure or data loss.

12. Changes to Terms

These terms may be updated as services, infrastructure, legal requirements or operating procedures change. The version published on this page is the current website version.

13. Contact

Questions about these terms, abuse handling, billing or a specific service can be sent through our Contact page.