Privacy Policy
This policy explains the types of information OffshoreDedicated.NET may process when you visit the website, contact us, order or use a service, make a payment or request support.
Information We May Process
Depending on how you interact with us, information may include contact details you provide, account and service information, billing and transaction records, support communications, server or IP information associated with a service, and technical website data such as browser, device, security and access information.
We do not need customers to send passwords, private keys or similar secrets as part of ordinary account communication.
Why We Use Information
Information may be used to provide and administer services, process and reconcile payments, communicate with customers, deliver support, investigate security or abuse issues, maintain infrastructure, prevent fraud, meet applicable legal obligations and improve website or service operation.
Payments
Payment processing may involve third-party payment providers or cryptocurrency networks. Those providers process information under their own systems and policies. During the current disaster-recovery period, some payments may be coordinated manually and recorded for later reconciliation with the restored customer portal.
Service and Support Data
When you contact us about a server, we may need information such as the account email address, service identifier or IP address to locate and coordinate the service. Support communications may be retained as operational records.
Website Analytics and Technical Logs
The website and hosting infrastructure may generate technical logs necessary for security, reliability, troubleshooting and traffic analysis. Website analytics or performance tools may also process usage information when enabled on the site.
Sharing and Service Providers
Information may be processed by infrastructure providers, data centers, network providers, payment processors, support or security services, and other suppliers where reasonably necessary to deliver or protect the service. We may also disclose information when required by applicable law or a valid legal process in the relevant jurisdiction.
International Infrastructure
Offshore hosting can involve infrastructure and suppliers in more than one country. As a result, service-related information may be processed in jurisdictions different from the customer's location. The applicable handling depends on the service, provider and legal requirements involved.
Data Retention
We retain information for as long as reasonably necessary for service administration, billing, support, security, dispute handling, legal obligations and legitimate operational records. Different categories of information can have different retention periods.
Service data stored inside a customer's server or hosting account is distinct from business records. Under our service terms, terminated shared-hosting account data may remain technically available for up to 15 days, but this is not guaranteed backup storage.
Security
We use reasonable operational measures intended to protect customer and service information. No Internet-connected system or storage method can provide an absolute guarantee against unauthorized access, infrastructure failure or data loss.
Your Requests
Where applicable, you may contact us regarding access, correction or other privacy requests concerning information associated with you. We may need to verify the request before acting on account-related information.
Policy Updates
This policy may be updated when our services, infrastructure, vendors, legal obligations or data-handling practices change. The version published here is the current website version.
Contact
Privacy-related questions can be sent to [email protected] or through our Contact page.